The Open Group OG0-061 Quiz 1 Topic 1 Questions 1-5

Question: 1

What does the Event data object represent?

AA user inquiry to the Service Desk

BAn alert signifying a change of state of a monitored Configuration Item

CAn issue or flaw with delivered code or physical service blueprint

DAn interruption to normal service operations

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Question: 2

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

AThe percentage reduction in the network required for new or changed services

BSelf-Service: Increased success rate for user self-fix

CSatisfied customers per service/application

DArrival and departure rate of service requests

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Question: 3

What is the purpose of the Request Rationalization functional component?

APresenting service offers to consumers and facilitating consumption and payment

BAggregating catalog from various suppliers into consumable Offers that users can order

CBreaking down and routing requests, and keeping Subscription information up do date

DOrchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

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Question: 4

What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

AData flow between functional components

BThe concept of Essential Attributes of data objects

CThe concept of an event bus for the IT service backbone

DA formal notation

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Question: 5

What data object is associated with the Engagement Experience Portal?

AShopping Cart

BService Catalog Entry

CUser Profile

DOffer

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The Open Group OG0-061 Quiz:1 Topic:1 Questions:1-5