ServiceNow CIS-ITSM Quiz 16 Topic 4 Questions 76-80

Question: 1

It is recommended to refer to problem states using the values rather than the constants.

ATrue

BFalse

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Question: 2

In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?

ARisk Assessment, Change Task generation, Approvals

BCAB Approvals, Conflict checking, Notifications

CApprovals, Conflict Checking, Change Task Generation

DApprovals, Notifications, Rollback

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Question: 3

Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?

ASystem Property - Restrict Articles to Callers

BSearch Groups - Caller Restrictions

CGlobal Search

DContextual Search - Search as

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Question: 4

Change management uses the workflow engine by default to _____________. (Choose three.)

ASend notifications

BManage SLAs

CGenerate change tasks

DClose related tasks

EManage approvals

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Question: 5

What are two capabilities of Territory Management? (Choose two.)

AThe ability to use opportunity criteria to expand a private sharing model.

BTerritory hierarchy replaces the role hierarchy for sharing.

CThe ability to use account criteria to expand a private sharing model.

DSupport for complex and frequently changed sales organization structures.

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ServiceNow CIS-ITSM Quiz:16 Topic:4 Questions:76-80