ServiceNow CIS-ITSM Quiz 16 Topic 4 Questions 76-80

Question: 1

It is recommended to refer to problem states using the values rather than the constants.

ATrue

BFalse

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Question: 2

In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?

ARisk Assessment, Change Task generation, Approvals

BCAB Approvals, Conflict checking, Notifications

CApprovals, Conflict Checking, Change Task Generation

DApprovals, Notifications, Rollback

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Question: 3

Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?

ASystem Property - Restrict Articles to Callers

BSearch Groups - Caller Restrictions

CGlobal Search

DContextual Search - Search as

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Question: 4

Change management uses the workflow engine by default to _____________. (Choose three.)

ASend notifications

BManage SLAs

CGenerate change tasks

DClose related tasks

EManage approvals

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Question: 5

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

AEnsure the approval step has an associated action.

BEnsure the user record has an assigned active manager.

CReview the system log to determine the root cause.

DUse workflow to email the administrator if the process fails.

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ServiceNow CIS-ITSM Quiz:16 Topic:4 Questions:76-80