Question: 1
It is recommended to refer to problem states using the values rather than the constants.
Question: 2
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?
Question: 3
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
Question: 4
Change management uses the workflow engine by default to _____________. (Choose three.)
Question: 5
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
