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ServiceNow
Certified Implementation Specialist
CIS-ITSM Free Questions
ServiceNow CIS-ITSM Quiz:13 Topic:1 Questions:61-65

Home
ServiceNow
Certified Implementation Specialist
CIS-ITSM Free Questions
ServiceNow CIS-ITSM Quiz:13 Topic:1 Questions:61-65

ServiceNow CIS-ITSM Quiz:13 Topic:1 Questions:61-65

Free Practice Mock Questions Set 61-65 (Quiz # 13) for ServiceNow CIS-ITSM Exam, according to official ServiceNow Certified Implementation Specialist - IT Service Management exam syllabus topic # 1

Question: 1

ServiceNow doesn't recommend having a service for generic requests in the service catalog.

ATrue

BFalse

Answer : B

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Question: 2

The Close Incident button doesn't appear for itil users.

AFalse

BTrue

Answer : B

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Question: 3

The 'Assigned to me' button will validate if the current user is a member of the Assignment Group.

ATrue

BFalse

Answer : B

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Question: 4

What is the purpose of 'time_worked' field in incident table?

AThis is a cumulative time logged by the users.

BIt stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

CIt stores total elapsed time since the incident was created.

DIt stores total elapsed time since the incident state changed to 'In Progress'.

Answer : A

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Question: 5

How to make the problem state move to 'Resolved' instead of 'Closed' when the 'Accept Risk' button is clicked.

AModify the state mapping records in the Problem State Mapping table.

BModify the logic in the UI Action 'Accept Risk'.

CChange the value of problem property 'problem.acceptrisk.move_to_closed'.

DModify the logic in the script include 'Accept Problem Risk'.

Answer : C

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Quiz 9

Quiz 10

Quiz 11

Quiz 12

Quiz 13

Quiz 14

Quiz 15

Quiz 16

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