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SD0-101 Free Questions
SDI SD0-101 Quiz:1 Topic:2 Questions:1-5

Home
SDI
SDC
SD0-101 Free Questions
SDI SD0-101 Quiz:1 Topic:2 Questions:1-5

SDI SD0-101 Quiz:1 Topic:2 Questions:1-5

Free Practice Mock Questions Set 1-5 (Quiz # 1) for SDI SD0-101 Exam, according to official SDI Service Desk Analyst Qualification exam syllabus topic # 2

Question: 1

What might your Service Desk do to build a good a relationship with its users?

AProduce detailed SLA reports

BRegularly hit 99.6% system availability

CDeliver consistent service levels

DMaintain a formal distance from users

Answer : C

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Question: 2

Typically, between which two parties would an Underpinning Contract be in place?

AThe Service Desk manager and an external supplier

BThe Service Desk and a technical resolver group

CThe IT organisation and a business department

DThe IT organisation and an external supplier

Answer : D

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Question: 3

Which of these options is a standard Quality Assurance practice found in a Service Desk?

AProblem monitoring and review

BSLA metric reporting

CChange advisory boards

DCall and Incident monitoring

Answer : D

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Question: 4

Which of the options best describes primary components of a desktop or laptop system

AA processor (CPU), memory, a modem and a hard drive

BAn external hard drive, a keyboard and a mouse

CAn operating system, application software and memory

DA keyboard, memory and email software

Answer : C

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Question: 5

Where would you find clear definitions of boundaries and procedures for dealing with

inappropriate behaviour?

ACompany policy documents

BIncident Management documents

CService Desk procedure documents

DService Level Agreement documents

Answer : A

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Quiz 1

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