Question: 1
What activity does SAP recommend to escalate an SAP support incident?
A Contact the incident processor directly via e-mail and increase the priority of the incident.
B Create another incident with very high priority (P1).
C Contact the Customer Interaction Center (CIC).
D Contact the customer's Customer Engagement Executive (CEE).
The recommended activity to escalate an SAP support incident is to contact the Customer Interaction Center (CIC). The CIC is available 24/7 and can provide a central point of contact for queries such as existing incidents, incident escalations, SAP ONE Support Launchpad navigation, S-user ID management, and more. You can contact the CIC by chat, phone, email, or Twitter. You do not contact the incident processor directly via email or increase the priority of the incident, as this may not be effective or appropriate. You do not create another incident with very high priority (P1), as this may cause confusion or duplication.You do not contact the customer's Customer Engagement Executive (CEE), as this is not their role. Reference:2
Answer : C
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