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Service Cloud Consultant
Service-Cloud-Consultant Free Questions
Salesforce Service-Cloud-Consultant Quiz:50 Topic:2 Questions:246-250

Home
Salesforce
Service Cloud Consultant
Service-Cloud-Consultant Free Questions
Salesforce Service-Cloud-Consultant Quiz:50 Topic:2 Questions:246-250

Salesforce Service Cloud Consultant Quiz:50 Topic:2 Questions:246-250

Free Practice Mock Questions Set 246-250 (Quiz # 50) for Salesforce Service Cloud Consultant Exam, according to official Salesforce Certified Service Cloud Consultant exam syllabus topic # 2

Question: 1

What method can NOT be leveraged to capture Cases in addition to via the Case tab?

AEmail to Case

BChatter feeds

CCustomer Portal

DSelf Service Portal

Answer : B

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Question: 2

Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

AOn-demand email to case

BOn-demand email to case with sites

CEmail to case with web to case

DEmail to care with Site

Answer : C

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Question: 3

Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.

AWorkflow rule

BValidation rules on case process field

CEscalation rule to ignore business hours based on case criteria

Answer : C

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Question: 4

Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?

ANormalize database

BPerform data cleaning

CEnable data validation rules

DDevelop data map

Answer : B, D

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Question: 5

When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

AData Cleansing

BData Normalization

CActivate data validation rules

DData mapping

Answer : A, D

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Quiz 46

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Quiz 50

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