Salesforce Salesforce Communications Cloud Quiz 1 Topic 1 Questions 1-5

Question: 1

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

AThe product services sold can undergo future attribute changes

BThe Product sold is a device accessory such as phone case

CThe product/service sold is high volume, one time billing event, such as a pay per view

DThe product services sold will have child features added in the future

EThe product Service sold has a recurring charge

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Question: 2

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

AUse industry order management to inform the assurance platform as a part of the orchestration plan

BUse an on-demand data pull from communication cloud using REST API from servicer assurance

CUse a Bulk API connector via middleware

DUse platform events and GetAsset API

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Question: 3

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

ACreate Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

BExpose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

CCreate a churn trend app from a template in CRM analytics to identify customer likely to churn

DCreate a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

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Question: 4

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

ABy automatically balancing order processing tasks across multiple orchestration items

BBy automatically balancing order processing tasks across multiple orchestration queues

CBy automatically queuing the fulfillment request to retry according to predefined retry policy.

DBy automatically queuing the fulfillment request to retry according to fallout analysis report.

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Question: 5

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.

which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

AMigrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

BPartition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

CPartition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

DDisable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

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Salesforce Salesforce Communications Cloud Quiz:1 Topic:1 Questions:1-5