Question: 1
Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?
Question: 2
To ensure compliance with a platinum Service Level Agreement, cases that remain in the
Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.
Which feature meets this requirement?
Question: 3
Universal Containers has created a new custom object called Regulations that is a child of
the Account object. All users want to view Regulations when viewing Accounts with the Sales
Account Page Layout. How should a Salesforce Administrator provide access to Regulations on
the Sales Account Page Layout?
Question: 4
A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?
Question: 5
Marketing has requested that the System Administrator update contacts with a spreadsheet
of email addresses obtained from the company website. Which set of fields are required to
update the contact with the new email address using the Data Import Wizard?
