Salesforce Salesforce-Certified-Administrator Quiz 22 Topic 8 Questions 106-110

Question: 1

The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?

AValidation Rule

BCase Auto-Response Rule

CSharing Rule

DWorkflow Rule

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Question: 2

Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:

* Prospecting

* Value Proposition

* Negotiation/Review

* Closed Won

* Closed Lost

The want to implement a new process for their battery Opportunities using the following stages:

* Qualification

* Value Prospection

* Negotiation/Review

* Closed Won

* Closed Lost

What should the administrator configure to implement these changes?

ACreate a new battery record type on Opportunity and add the appropriate values to the stage picklist.

BCreate a new sales process that includes the relevant stages and assign it to the new battery record type on opportunity.

CUpdate the existing Opportunity sales process to includes qualification as a valid stage.

DEdit the stage field on Opportunity and activate qualification as a value.

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Question: 3

Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.

Which tool should the administrator utilize to accomplish this task?

AAppExchange package

BData Loader

CData Import Wizard

DBulk Data Load Jobs

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Question: 4

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called 'High Priority Queue.' An administrator needs to configure the case management process to implement this requirement. Hon should the administrator achieve this goat7

ACreate an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours)

BCreate a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

CCreate an assignment rule to assign all cases where status = high to the high priority queue.

DCreate an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.

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Question: 5

Ursa Major Solar (UMS) is using the workflow field update.

Which two actions can UMS complete with this feature?

Choose 2 answers

AModify the record type of a record.

BUpdate the value of a field on a child object.

CApply a specific value to a field.

DChoose a formula field for a field update.

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Salesforce Salesforce-Certified-Administrator Quiz:22 Topic:8 Questions:106-110