Question: 1
An opportunity record with a close date of July 30 meets the criteria of a time -dependent
workflow rule. The time-dependent action is scheduled for July 23. What happens if the
opportunity is edited before July 23 and no longer meets the criteria?
Question: 2
The warehouse manager has received a new product line of containers. Management wants
a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into
Salesforce.
Which Salesforce data tool should the System Administrator use to meet this request?
Question: 3
Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any
app, but still allows a user Multiple Books to view records that would normally be found under
this tab? "
Question: 4
Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat
with support reps. Which two features meet these requirements?
Choose 2 answers
Question: 5
Universal Containers wants support agents skilled in a particular product line to own cases
directly after customers log them from an automated channel.
Which feature meets this requirement?
