Salesforce Sales Cloud Consultant Quiz 82 Topic 6 Questions 406-410

Question: 1

Universal containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?

ACreate a custom field on the Lead and Account objects. Create a custom formula field on the contact object to pull the value from the Account object.

BCreate a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the contact object.

CCreate a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the contract object

DCreate a custom field on Lead, Account and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the contact field with the Account value.

Show Answer

Question: 2

The shipping department at the Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling1 stage, Universal Containers an automatic email sent to the shipping department listing the Products on the opportunity. How can this requirement be met using a workflow email?

ACreate it on the Opportunity using an HTML email template.

BCreate it on the Opportunity Product using a visualforce email template.

CCreate it on the Opportunity Product using an HTML email template.

DCreate it on the Opportunity using a visualforce email template.

Show Answer

Question: 3

Universal Container wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers

ANeed to chat with customer in real time with chatter

BNeed to prioritize search results for contacts and opportunities

CNeed to add notes quickly or log activities for each record

DNeed to see records and related items as tabs under one screen

Show Answer

Question: 4

While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers

AInteractive Voice Response

BSocial Customer Service

CComputer Telephone Integration

DLive Agent

Show Answer

Question: 5

Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

APublisher Actions

BChatter

CMacros

DOmni-Channel

EQuick Text

Show Answer

Salesforce Sales Cloud Consultant Quiz:82 Topic:6 Questions:406-410