Salesforce Sales Cloud Consultant Quiz 143 Topic 4 Questions 711-715

Question: 1

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforceproduct should the consultant recommend?

ASalesforce Service Cloud

BSalesforce native CTI Connector

CSalesforce High Velocity Sales

DSalesforce Sales Cloud

Show Answer

Question: 2

Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer

AOn utility bar of the Lightning App

BOn a record Highlights Panel

COn a record Activity Feed List

DOn the Calendar right hand panel

Show Answer

Question: 3

Universal Containers uses Salesforce for Outlook to synchronize contacts between Microsoft Outlook and Salesforce. The executive team wants to ensure that user's personal contacts in Microsoft Outlook are not synced with Salesforce. Which solution should a consultant recommend to meet this business requirement? Choose 2 answers

ATrain users to assign personal contacts in Microsoft Outlook to the Don't Sync with Salesforce category.

BTrain users to manually remove personal contacts from Salesforce after syncing with Microsoft Outlook.

CTrain users to mark personal contacts as private in Microsoft Outlook and choose not to sync private contacts in Salesforce.

DTrain users to sync personal contacts in Salesforce using one-way synchronization from Salesforce to Microsoft Outlook.

Show Answer

Question: 4

Sales representatives and partners of Universal Containers constantly complain about the poor quality of lead data.

Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers

AUse tools like the Lead Import wizard to identify and remove duplicates.

BUse Data.com to clean the existing lead data and new data going forward.

CCreate a workflow notification when leads are created with poor Quality data.

DImport the lead data using the Find Duplicates wizard on the lead object.

Show Answer

Question: 5

The sales manager at Northern Trail Outfitters (NTO) is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers

ACreate a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately.

BCreate a workflow rule to update the lead rating field based on the lead status field and use assignment rules to route leads to appropriate sales reps.

CCreate a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps.

DCreate lead assignment rules to assign leads to sales representatives based on the city and the state in which the lead resides.

Show Answer

Salesforce Sales Cloud Consultant Quiz:143 Topic:4 Questions:711-715