Salesforce Sales Cloud Consultant Quiz 143 Topic 4 Questions 711-715

Question: 1

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforceproduct should the consultant recommend?

ASalesforce Service Cloud

BSalesforce native CTI Connector

CSalesforce High Velocity Sales

DSalesforce Sales Cloud

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Question: 2

Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle?

ATalk to the manager of that region and tell them how important training is and that they should come.

BMove trainining for all users to the following week and communicate the change.

CRun the training as planned and record it so the other users can watch the video.

DSet up training session for just the European region and run the scheduled training.

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Question: 3

The sales representatives at Universal containers use various email applications and often receive important customer emails while they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in salesforce while they are away from the office. What should a consultant recommend to meet this requirement?

ADownload and install a salesforce universal connector for their smartphone and computers

BCopy and paste emails manually to the customer record in salesforce from their smartphones and computers

CDownload and install the salesforce for outlook connector on their smartphones and computers

DForward emails using their email-to-salesforce email address from their smartphones and computers

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Question: 4

UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?

ASite.com

BCustomer Community

CSalesforcel Sites

DForce.com Sites

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Question: 5

Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement?

AUse a custom External ID field and map this to the original record ID value

BUse the standard External ID field and map this to the original record ID value.

CUse a custom field named External ID and map this to the current record ID value.

DUse the standard External ID field and map this to the current record ID value.

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Salesforce Sales Cloud Consultant Quiz:143 Topic:4 Questions:711-715