Salesforce FSL-201 Quiz 31 Topic 9 Questions 151-155

Question: 1

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

ACreate 5 Resources with 20 hours available a week.

BCreate a Resource with 20 hours available a day.

CCreate 100 Service Appointments with Contractors as Required Resources.

DCreate a Capacity-based Resource with 100 hours capacity a week.

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Question: 2

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

AWork Order Line Items require a Case for the field technician to perform the work.

BAll Work Order Line items inherit the required Skills for the associated Asset.

CWork Order Line Items require a Service Appointment for a field technician to perform the work.

DScheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

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Question: 3

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

AAdd the CSAT Visualforce page to the Work Order.

BInstall the Survey Snap-in for CSAT capture.

CInstall an AppExchange Package.

DEnable the CSAT Quick Action for Work Orders.

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Question: 4

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

AInclude the Match Territory Work Rule in the Scheduling Policy.

BMark the Service Territory's Resources as Required on the Service Appointments.

CEnsure the Resource's Address is in the same Match Territory as the Service Appointments.

DInclude the Resource Availability Work Rule in the Scheduling Policy.

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Question: 5

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

AMatch Fields

BRequired Resource

CMatch Boolean

DPreferred Resource

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Salesforce FSL-201 Quiz:31 Topic:9 Questions:151-155