Salesforce FSL-201 Quiz 42 Topic 2 Questions 206-210

Question: 1

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

ACreate a Quick Action on the Service Appointment to launch a Visualforce signature page.

BCreate an Approval Process from the Service Appointment for the customer's Authorization.

CCreate a Checkbox on the Service Appointment that will capture the customer's Authorization.

DCreate a custom text field to capture the customer's signature on Salesforce mobile app.

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Question: 2

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

ACreate a New Task linked to the Contact and assign to a Sales Rep.

BAdd a ''Create Opportunity'' Quick Action to the Work Order Line Item.

CCreate a custom Visualforce page to create a new Opportunity.

DAdd an ''Upsell'' Quick Action to the Account that creates a new Work Order

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Question: 3

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

AAdd the Work Order Quick Action on the Case.

BUse Work Types to achieve pre-defined templates.

CAdd the Work Order Quick Action on the Account.

DUse Record Types to achieve pre-defined templates.

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Question: 4

Universal Containers wants to process mobile payments. How can this requirement be met?

AAttach a picture of the credit card

BAdd a custom filed to store the credit card number

CCreate a custom payments object

DInstall an AppExchange package.

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Question: 5

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

AUtilize Schedules Jobs from the Field Service Admin app.

BEnable Notifications in Field Service Settings.

CUtilize Triggers to send emails to relevant users.

DEnable Push Notifications in the Service Console app.

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Salesforce FSL-201 Quiz:42 Topic:2 Questions:206-210