Question: 1
An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system.
What should an Architect determine before recommending a solution?
Question: 2
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
Question: 3
A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.
Which two questions should the integration architect consider?
Choose 2 answers
A Can the fulfillment system create new addresses within the Order Create service?
Question: 4
The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the 'Authorize Exchange Product' menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the 'Initiate Refund' menu item on the Case
Which two solutions will meet these business requirements?
Choose 2 answers
Question: 5
an agent has to create a work order for a complex installation. A work order line
item is created line item is created for each required component so it can be tracked and
priced separately. However, a few of the components are only on the company's
preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?