Salesforce FSL-201 Quiz 77 Topic 10 Questions 381-385

Question: 1

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

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Question: 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

ACreate a Process Builder to generate a report.

BCreate a custom report.

CUse the standard Service Report

DUse the standard Work Order email template.

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Question: 3

A company that is a leading provider of courses and training delivers courses using third

party trainers. The trainer for the company has to be verified from 10 different training

accreditation verification agencies before providing training for the company. Each training accreditation agency has its own response time, which could take days to confirm a trainer.

The company decided to automate the trainer accreditation verification process by integrating to the agencies web services.

What is the recommended approach to automate this process?

AUse salesforce external service to make the call out, Salesforce external service should check the verification agencies until the result is verified, then update the trainer status to 'verified'.

BCreate a trigger on the trainer record to make a Callout to each verification agencies, write business logic to consolidate the verification then update the trainer status to verified'.

CMake an apex callout using @future annotation to make the call out to all differentagencies.
The response should update the trainer status to 'verified'.

DUse middleware to handle the call out to the 10 different verification services, the middleware will handle the business logic of consolidating the verification result from t 10 services, then make a call-in to sa lesforce and update the verification status to 'verified'.

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Question: 4

When user clicks Check Preferences as part of a Lightning flow in Salesforce, preferences from an externally hosted RESTful service are to be checked in real-time. The RESTful service has OpenAPI 2.0 JSON definitions, responding in data types of Boolean and string values.

Which integration pattern and mechanism should be selected to meet the conditions?

AFire and Forget: Process-driven platform events publishes events on Salesforce Event Bus.

BRemote Call-In: Salesforce REST API with REST Composite Resources.

CRequest-Reply: Enhanced External Services invokes a REST API.

DData Virtualization: Salesforce Connect map data external REST data in external objects.

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Question: 5

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

ACreate CSS in the Dispatcher's Console.

BAdd Fields on the Page Layout.

CUse Lookup Fields.

DConfigure Field Sets on the Service Appointment.

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Salesforce FSL-201 Quiz:77 Topic:10 Questions:381-385