Salesforce FSL-201 Quiz 77 Topic 10 Questions 381-385

Question: 1

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

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Question: 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

ACreate a Process Builder to generate a report.

BCreate a custom report.

CUse the standard Service Report

DUse the standard Work Order email template.

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Question: 3

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

AAdd the Resource Skill and track certification using reminder.

BAdd the Resource Skill and create Absence once expired.

CAdd the Resource Skill as Time Phased.

DAdd the Resource Skill and remove from the Service Territory once expired.

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Question: 4

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.

How could they accomplish this'

ACheck the 'Include Replies as Attachments' box in the RMM settings.

BUse RMM dynamic content blocks to render the email reply body.

CQuery the RMM data view for the reply body and reference it from a data extension.

DUse RMM personalization strings to render the email reply body.

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Question: 5

Which fields on service appointments help ensure that they are completed within

the agreed upon service level agreement (SLA) with universal containers customers?

AScheduled start, scheduled end

BActual start, actual end

CEarliest start permitted, due date

DArrival window start, arrival window end

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Salesforce FSL-201 Quiz:77 Topic:10 Questions:381-385