Salesforce FSL-201 Quiz 77 Topic 10 Questions 381-385

Question: 1

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

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Question: 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

ACreate a Process Builder to generate a report.

BCreate a custom report.

CUse the standard Service Report

DUse the standard Work Order email template.

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Question: 3

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

ACreate a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

BCreate a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

CAdd the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

DCreate a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

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Question: 4

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

AMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Cannot Complete''.

BMark all Work Order Line Items as ''Cannot complete,'' including the incomplete Work Order Line Item; mark the parent Work Order as ''In Progress.''

CMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Closed''

DMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete,'' and enter details in the Description filed. Mark the parent Work Order as ''Cancelled.''

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Question: 5

Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

ARequire Technicians log all non-billable hours.

BRequire customer signature on billable Work Orders

CRequire approval on all Installations.

DRequire Technicians sign-off on Work Orders.

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Salesforce FSL-201 Quiz:77 Topic:10 Questions:381-385