Salesforce FSL-201 Quiz 77 Topic 10 Questions 381-385

Question: 1

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

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Question: 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

ACreate a Process Builder to generate a report.

BCreate a custom report.

CUse the standard Service Report

DUse the standard Work Order email template.

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Question: 3

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

AAdjust Scheduling Policy

BKnowledge Base

CCustomer Entitlements

DDispatching

EScheduling

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Question: 4

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

AWork Order Line Items require a Case for the field technician to perform the work.

BAll Work Order Line items inherit the required Skills for the associated Asset.

CWork Order Line Items require a Service Appointment for a field technician to perform the work.

DScheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

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Question: 5

Which two configurations can companies add to brand the Field Service mobile app?

ACompany logo

BCompany Colors

CCompany style sheets

DCompany address

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Salesforce FSL-201 Quiz:77 Topic:10 Questions:381-385