Salesforce FSL-201 Quiz 77 Topic 10 Questions 381-385

Question: 1

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

ACreate a Flow that adds two Signature Blocks when the Service Report is generated,

BCreate relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

DCreate two Service Reports and add one Signature Block to each Report.

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Question: 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

ACreate a Process Builder to generate a report.

BCreate a custom report.

CUse the standard Service Report

DUse the standard Work Order email template.

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Question: 3

A customer Is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt-outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support.

What should a consultant recommend to meet these criteria?

AA Select 'Subscribers will be unsubscribed from this business unit only' in Settings

BCreate a Business Unit Filter in 'All Subscribers' List to record unsubscribes

CSelect 'Use separate 'Subscription Center' for this business unit' in Settings

DCreate attributes for each child business unit in 'Profile Management' to record unsubscribes

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Question: 4

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

AAdjust Scheduling Policy

BKnowledge Base

CCustomer Entitlements

DDispatching

EScheduling

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Question: 5

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

AAssign Permission Sets that allow Status Transitions.

BAllow Status Transitions based on Role.

CLimit Status Transitions based on Profile.

DConfigure Status Transitions based on Resource Type.

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Salesforce FSL-201 Quiz:77 Topic:10 Questions:381-385