Salesforce Field Service Consultant Quiz 45 Topic 9 Questions 221-225

Question: 1

optimization for the Midwest is set to automatically run each night for the next

three days. The dispatcher has noticed that the optimizer is leaving many service

appointments unscheduled and has asked the consultant to troubleshoot the issue.

The consultant noticed that the optimization service run time per service appointment

is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too?

high?

Choose 2 answers

AThe scheduling policy used field is blank

BThe scheduling policy is producing too many candidates that qualify for each service
appointment

CMost service appointment have the same priority

DThe calculate travel and breaks field service setting is disabled for the service
resource availability work rule.

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Question: 2

Northern Trail outfitters (NTO) want to track the report on individual tasks

completed, including part consumed and pricing details, as part of the work order

completion process. NTO want to schedule one or multiple tasks to the different

technician as needed

How should the consultant meet the requirements utilizing the standard field service

lightning data model?

ACreate work order line item, each with its own child service appointment

BCreate a multiple service appointment, each with its own child task records

CCreate a multiple service appointment each with its own child work order line item

DCreate a custom object records, each with its own child service appointment

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Question: 3

Technician often need to generate reports in customer language

Which configuration should the consultant recommend to meet the requirements?

AUpdate the language of the current user

BUpdate the default language of the organization

CAdd the language field to the contact page layouts

DAdd the service report language field to the work order page layout

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Question: 4

Universal container want to track technician van stock and consigned products

How can this will be accomplished using the field service lightning standard object

model

AService resources will track van stock. Location will track time and customer sites

BLocation will track van stock. Account will track consigned products

CService resources will track van stock. Products consumed will track item at
customer's site

DLocation will track van stock and items at customer's site

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Question: 5

technicians at Universal container use the field service lightning mobile app at a

customer site. After completing th3 work technician updates the service appointment

status to complete and save the records. Dispatcher see the appointment as

dispatched on the console instead of seeing the complete status update

Which two troubleshooting steps should a consultant take to resolve the issue?

Choose 2 answers

AConform the technician mobile device is online

BInvestigate work order life cycle

CVerify the dispatcher ran the service appointment data job

DReview service appointment automation

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Salesforce Field Service Consultant Quiz:45 Topic:9 Questions:221-225