Salesforce Field Service Consultant Quiz 39 Topic 9 Questions 191-195

Question: 1

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

AAssets

BProduct Templates

CWork Types

DService Report Templates

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Question: 2

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

ASet up Service Locations, Set up Location Skills, Define Work Types

BDefine Work Types, Define Work Order Status, Set up Resource Skills

CDefine Skills, Set up Skill Requirements, and Set up Resources Skills

DSet up Skill Requirements, Define Work Types, Set up Routing Rules.

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Question: 3

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

AReduced Work Orders per Shift.

BReduced Overtime per Work Order.

CReduced Travel Time per Work Order.

DReduced Absences per Employee.

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Question: 4

Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

AWork Orders

BAssets

CCases

DService Appointments

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Question: 5

Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

ARequire Technicians log all non-billable hours.

BRequire customer signature on billable Work Orders

CRequire approval on all Installations.

DRequire Technicians sign-off on Work Orders.

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Salesforce Field Service Consultant Quiz:39 Topic:9 Questions:191-195