Salesforce Field Service Consultant Quiz 30 Topic 9 Questions 146-150

Question: 1

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

ACreate 5 Resources with 20 hours available a week.

BCreate a Resource with 20 hours available a day.

CCreate 100 Service Appointments with Contractors as Required Resources.

DCreate a Capacity-based Resource with 100 hours capacity a week.

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Question: 2

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

AWork Order Line Items require a Case for the field technician to perform the work.

BAll Work Order Line items inherit the required Skills for the associated Asset.

CWork Order Line Items require a Service Appointment for a field technician to perform the work.

DScheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

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Question: 3

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

ACreate a custom Gantt action to call an apex class to reschedule appointments.

BWrite a batch apex class to unscheduled low priority work orders.

CDefine a global optimization job to run hourly.

DApply the reshuffle action within the Gantt.

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Question: 4

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

AAttachments on Cases.

BKnowledge Base on Cases.

CCustom Links on Work Orders.

DKnowledge Base on Work Orders.

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Question: 5

Universal Containers' (UC) product named ''Widget 1'' should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on ''Widget 1'' at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

ACreate an Entitlement Template on the Product.

BCreate a Workflow Rule on the Case.

CCreate a Milestone on the Product.

DCreate a Visualforce Page on the Case.

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Salesforce Field Service Consultant Quiz:30 Topic:9 Questions:146-150