Salesforce Field Service Consultant Quiz 19 Topic 8 Questions 91-95

Question: 1

Universal Containers occasionally needs to use two technicians to complete a job,

however the technicians can be onsite at different

How should a consultant implement this process?

ACreate two service appointments and set the early start to the start time of the first
service appointments

BCreate two service appointments and assign two different resources

CCreate one service appointments and schedule two resources

DCreate one service appointments and add two required resources

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Question: 2

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

ABoth the primary assets and related assets related lists on the assets object

BOnly the primary assets related list on the assets object

CBoth the primary assets and related assets related lists on the work order object

DOnly the primary assets related list on the work order object

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Question: 3

Universal Containers UC wants to ensure that technicians enter required

information only once when completing work orders on the field service lightning

mobile app. The information entered by technicians need to also update the service

appointment and the case that are associated to the work order.

What should consultant leverage to ensure the right data is captured from the field

service lightning mobile app?

ALightning component with required field to update the case, work order and service appointment

BQuick actions on cases, work orders and service appointment with required fields

CQuick action on the work order and flow to update the case and service appointment

DProcess builder on case to update the service appointment and work order

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Question: 4

Which three factors should the consultant consider when recommending a routing

option?

Choose 3 answers

AAerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

BMultiday work schedule only aerial routing.

CStreet level routing incorporates Google map api and run faster than aerial routing

DAerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

EAerial routing computes the shortest distance between two locations based on a straight-line route

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Question: 5

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose 2 answers

AAdd the Service Territory Location Related List on the Service Territory page layout.

BAdd the Service Territory Location Related List on the Location page layout.

CCreate the Service Territory Location as a Location lookup field.

DCreate the Service Territory Location as a Service Territory lookup field.

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Salesforce Field Service Consultant Quiz:19 Topic:8 Questions:91-95