Salesforce Field Service Consultant Quiz 10 Topic 8 Questions 46-50

Question: 1

A customer is creating a re-engagement campaign. The campaign only targets subscribers who have had emails fall at send time due to held status within the last 60 days. The goal Is to send an SMS to the subscribers asking them if they want to update their email address.

What should a consultant recommend to meet the criteria?

AUse Tracking Extract, File Transfer, and Import activities from Automation Studio to inject the
subscribers into a data extension used as an Entry Source by Journey Builder.

BUse Data Extension Extract and Import activities from Automation Studio to Inject the subscriber Into a CloudPage used as an Entry Source by Journey Builder.

CUse SQL Query and File Transfer activities from Automation Studio to inject the subscribers Into an
API Event used as an Entry Source by Journey Builder.

DUse SQL Query and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.

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Question: 2

A customer wants to configure appointment reminders for patients in their clinic. The reminder should be sent one day before the appointment date at 10 a.m. and the appointment record should be updated in the CRM to Indicate the patient was sent a reminder email.

What solution could be recommended'

ACreate a Journey with CRM date based entry source, and use Journey Builder activities to send a reminder and update the record in CRM.

BCreate a daily scheduled automation to refresh the audience, and use Automation Studio activities to send a reminder with AMPscript in the message to update the record in Synchronized Data Extension.

CCreate a journey with CRM data entry source triggered on the reminder date and use Journey
Builder activities to send a reminder and update the record in Synchronized Data Extension.

DCreate a daily scheduled automation to refresh the audience, and use Data Extension entry source for a journey with activities to send a reminder and update the record In CRM.

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Question: 3

Northern Trail Outfitters is interested in a solution to automate a process. They currently pull data into a spreadsheet to import into a data extension for sending. The data warehouse can be configured to place a dally on an SFTP.

Which three questions are relevant to determining a solution?

Choose 3 answers

ADoes the data extension have a data relationship?

BDoes someone need to be notified if an error happens on import9

CWill the data file be placed on the SFTP at the same time daily?

DWill the file have more than 5,000 rows?

EIs the data file a delta or a historical file?

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Question: 4

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.

How could they accomplish this'

ACheck the 'Include Replies as Attachments' box in the RMM settings.

BUse RMM dynamic content blocks to render the email reply body.

CQuery the RMM data view for the reply body and reference it from a data extension.

DUse RMM personalization strings to render the email reply body.

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Question: 5

An analytics team wants to get real-time updates on transactional email metrics, specifically Sent and NotSent, to ensure they are fulfilling a legal obligation due to the nature of their messages.

What method should be suggested in this scenario?

AData View Export with every send

BEvent Notification Service

CPlatform Events API

DData Retrieves on the Send Object

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Salesforce Field Service Consultant Quiz:10 Topic:8 Questions:46-50