Salesforce Field Service Consultant Quiz 47 Topic 7 Questions 231-235

Question: 1

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track

progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

AWork order will have multiple service appointments. Each service appointment will be
linked to the asset

BEach account will have a service appointment that will represent the work to be done
at customer site

CWork order will have multiple work order line item each work order line item will be
link to the asset and have a service appointment

DEach asset will have a service appointment that will represent work order needed
each machine

Show Answer

Question: 2

universal container UC wants to create a new scheduling policy that takes into

account the technician assigned to customers account and then considers a resource

from the customer group of preferred technician UC also wants to consider only

technician with 50 miles of schedule work

Which two items should a consultant include in the scheduling policy to meet this?

requirement?

AMinimize travel service objectives and resources priority services objectives

BMaximize travel from home and working territories

CRequired resources and maximum travel from home

DMinimize travel service objective and preferred resource services objectives

Show Answer

Question: 3

Universal containers want to schedule delivery using field service lightning. Each

delivery requires that an installation and safety inspection be performed by different

technicians during the same visit. The safety inspection needs to be executed after

the installation is completed

How should the Consultant use complex work to meet this requirement?

ADefine start after finish and same day dependencies

BDefine a same start dependency

CDefine same resource and start dependencies

DDefine start after finish dependencies

Show Answer

Question: 4

universal container (uc) sells shipping Containers and container parts. UC wants

to track each customer's container and associated part for field servicing, sales, and

reporting purposes

Which solution should a Consultant recommend to relate the part to a customer?

container?

AAdd the container as an asset on account and make the part internal assets

BAdd the container as product on the account and part to the child product related list

CCreate a hierarchical relationship between the parent product container and the child
part product

DCreate an asset hierarchy on account with container as root asset and part as the
child assets

Show Answer

Question: 5

one of the universal container customers allow maintenance only between 12:00

noon to 1:00 pm

On which object should a consultant set operating Hours to meet this requirement?

AService territory number

BService territories

CService appointment

DAccount

Show Answer

Salesforce Field Service Consultant Quiz:47 Topic:7 Questions:231-235