Salesforce Field Service Consultant Quiz 46 Topic 7 Questions 226-230

Question: 1

Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC

needs to track each lock in addition to the installed locks, all technician carry five

replacement in their van stock

How should UC track the van stock door locks?

ACreate a product item for each door lock utilizing standard field

BCreate a product item with all the serial numbers in the noted section

CCreate a product item and enter a serial number in related list

DCreate a product item and enter technician lock quantity

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Question: 2

What are the two benefits of using field service lightning apps instead of

Salesforce mobile apps?

Choose 2 answers

AAgents view of upcoming service appointment

BOffline access to flow

CNative customer signature capture

DCustomized navigation menu

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Question: 3

universal container provides installation services for each of its products. Each

product requires different number of times, and a different sets of installation tasks

How should a consultant configure field service lightning to support this service

AUse the work type to define the installation services for each product- use work order
to track work for each customer - use service appointment to assign the work

BUse cases to define the installation services for each product - use service
appointment to track the work for each customer- use work order to assign the work

CUse service appointment to define the installation services for each product - use
work order to track order for each customer use task to assign the work

DUse work order to define the installation services for each product use work type to
each work - use work type to track work for each customer - use service appointment
to assign the work

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Question: 4

Which three objects are associated with the work type?

Choose 3 answers

ASkills

BProducts

CArticle

DService appointment

EResource

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Question: 5

each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before

requesting the technician come on a site to save money on the service charges

How should consultants configure the field service lightning to track the work

performed?

ACreate a work to type automatically create relevant line time for each asset

BCreate a work order and work order line item for each asset being serviced

CCreate a work order for all assets being serviced and work order line item for each product consumed

DCreate a work order for each asset being serviced

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Salesforce Field Service Consultant Quiz:46 Topic:7 Questions:226-230