Salesforce Field Service Consultant Quiz 4 Topic 7 Questions 16-20

Question: 1

Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Orders when they are either created or updated with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they notice that it does not inject customers when their status is updated.

What could be causing this?

AOrders are not being updated from not meeting criteria to meeting criteria

BSynchronized Data Sources poll for changes every 15 minutes at the quickest

COrders should be set up to allow injection upon update in Connect Configuration

DThe associated Contact should be updated to be injected

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Question: 2

Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.

How could these auto-reply messages be enabled?

AFrom the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.

BOpen Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.

CA Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail
Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.

DCreate a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.

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Question: 3

A customer indicates their point-of-sale system can be configured to upload a file every fifteen minutes. The filename Is not consistent for each upload. Their consultant recommends they use a File Drop Automation,

Which two considerations should be made7

Choose 2 answers

AThey may utilize an external FTP site.

BThe directory Is unable to be used by another File Drop Automation.

CThe directory used by the file trigger should be inside the import directory.

DThe directory cannot contain more than five file triggers.

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Question: 4

A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.

What should a consultant recommend'

ACreate an auto-suppression list populated with subscriber keys.

BPopulate a list using a query to exclude the subscriber key.

CCreate an exclusion list with the known email addresses.

DCreate an auto-suppression list populated with the known email addresses.

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Question: 5

Northern Trail Outfitters wants to query Marketing Cloud for send data across SMS, Push, and email.

What would a consultant recommend?

ASend Logs

BContact History

CSent Data Views

DTracking Extracts

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Salesforce Field Service Consultant Quiz:4 Topic:7 Questions:16-20