Salesforce Field Service Consultant Quiz 26 Topic 7 Questions 126-130

Question: 1

Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

AAdd all other Resources as Excluded Resources.

BAdd the Resource as a Required Resource.

CAdd the Resource as a Preferred Resource.

DAdd the Account as one of the Resource Skills.

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Question: 2

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

ACreate a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

BCreate a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

CCreate a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

DConfigure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

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Question: 3

Which two configurations can companies add to brand the Field Service mobile app?

ACompany logo

BCompany Colors

CCompany style sheets

DCompany address

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Question: 4

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

AAssets and Entitlements.

BAssets and Service Contracts.

CAccounts and Service Contracts.

DAccounts and Assets

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Question: 5

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

ACreate Account-wide Discounts.

BApply Promotion to the Work Order.

CApply Price Book to the Work Order.

DAppCreate Products and Price Book Entries.

ECreate Work Order Line Items with Products.

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Salesforce Field Service Consultant Quiz:26 Topic:7 Questions:126-130