Question: 1
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
Question: 2
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
A Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
C Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
D Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Answer : B
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Question: 3
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
Question: 4
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
A Capture signature, update record, sync device, deliver Service Report.
B Deliver Service Report, capture signature, update record, sync device.
C Deliver Service Report, update record, sync device, capture signature.
D Capture signature, sync device, update record, deliver Service Report.
Answer : A
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Question: 5
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
