Salesforce Field Service Consultant Quiz 24 Topic 6 Questions 116-120

Question: 1

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

AProactively adjust Service Contracts.

BMore accurately assign Work Orders based on skills.

CProactively adjust to address demand fluctuations.

DMore consistently meet customer response times.

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Question: 2

a customer makes one appointment for the sales department, and another

appointment for the service department. The two appointments should be handled on

the same day, but should be created as separate appointments. In addition, the

technician must complete one appointment before starting the next. The agent wants to

make sure these two appointments are scheduled together and in sequence.

Which three things should the consultant verify to ensure these requirements are

simultaneous scheduling will occur?

Choose 3 answers

AThe same resource and same day fields appear on the service appointments page
layout.

BThe complex work visual force page is added to the service appointments page layout.

CA dependency has been created between the two appointment and the start time are
the same.

DThe checkbox uses all-or-none scheduling for related appointments in field service
setting is selected.

EThe dependency type is set to start after finish and day on the service appointment in
the dependency.

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Question: 3

an agent has to create a work order for a complex installation. A work order line

item is created line item is created for each required component so it can be tracked and

priced separately. However, a few of the components are only on the company's

preferred price book while the other is on the U.S price book.

Which solution should a consultant recommend so the agent can meet this requirement?

ACreate one work order for each price book and add work order line items to the
appropriate work order based on its price book.

BCreate one work order and override the price on work order line items for products on
the preferred price book.

CCreate one work order and add work order line items based on the price book selected
on the work type.

DCreate one work order for each price book and use work types to assign the price
book to work order line item.

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Question: 4

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

ACreate an asset hierarchy on the account with the container as the root asset and the
parts as child assets.

BAdd the container as an asset on the account and mark the parts internal assets.

CAdd the container as a product on the account and the parts to a child product related
list.

DCreate a hierarchical relationship between the parent product container and child parts
products.

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Question: 5

which configuration can universal containers use to brand the field service lightning mobile app?

ACompany colours

BCompany address

CCompany style sheets

DCompany logo

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Salesforce Field Service Consultant Quiz:24 Topic:6 Questions:116-120