Salesforce Field Service Consultant Quiz 17 Topic 4 Questions 81-85

Question: 1

Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.

How should the Consultant meet this requirement?

AAdd the Work Order Line Item related list to the Work Order page to allow creation of additional line items.

BCreate a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.

CCreate a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.

DAdd the Work Order related list to the account to allow creation of additional line items.

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Question: 2

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

ALeverage the Match Skills Scheduling Policy when scheduling appointments.

BCreate Skills that relate to qualifications from Setup and assign them to a Service Resource.

CLeverage the Match Skills Work Rule when scheduling appointments.

DCreate Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

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Question: 3

A Consultant is helping Universal Containers define its mobile approach.

Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

ASupport service processes with custom Lightning Components

BVisibility of Technicians with geolocation tracking

CAccess to Lightning Knowledge articles

DManage mobile fields available through configuration

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Question: 4

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

AUtilize a custom Global Price Book and add all products as Price Book Entries.

BCreate customer-specific Price Books and add all products as Price Book Entries.

CUtilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

DCreate customer-specific Price Books and add only price-negotiated products as Price Book Entries.

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Question: 5

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.

In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

AField Service Lightning Admin Permissions

BField Service Lightning Mobile License

CField Service Lightning Standard Permissions

DField Service Lightning Scheduling License

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Salesforce Field Service Consultant Quiz:17 Topic:4 Questions:81-85