Salesforce Field Service Consultant Quiz 25 Topic 4 Questions 121-125

Question: 1

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

AAttach Knowledge Articles to Work Order Line Items Only.

BManage Attached Articles and Search the Knowledge Base.

CAttach Articles to Work Orders and Work Order Line Items.

DInclude Quick Actions and Global Actions in Attached Articles.

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Question: 2

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

ALog a follow-up task on the Work Order.

BCall the Sales Team with the Opportunity.

CCreate a custom filed on the Work Order.

DCreate a Quick Action to create the Opportunity.

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Question: 3

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

AParent/Child Work Orders

BCases Only

CCases and Work Orders

DWork Orders only

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Question: 4

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

AUtilize Standard Global Service Price Book Entries.

BUtilize multiple country-specific Price Books.

CUtilize country-specific Price Book Entries.

DUtilize the standard Salesforce Price Book.

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Question: 5

Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

ATechnician hours at client location.

BTechnician work orders completed

CTechnician hours traveling

DTechnician hours per day.

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Salesforce Field Service Consultant Quiz:25 Topic:4 Questions:121-125