Salesforce Field Service Consultant Quiz:69 Topic:3 Questions:341-345

Free Practice Mock Questions Set 341-345 (Quiz # 69) for Salesforce Field Service Consultant Exam, according to official Salesforce Certified Field Service Consultant exam syllabus topic # 3

Question: 1

Universal Containers (UC) is a global financial company. UC support agents would like

to open bank accounts on the spot for a customer who is inquiring ab UC products.

During opening the bank account process, the agents execute credit checks for the customers

through external agencies. At a given time, up to 30 concurrent rewill be using the service for

performing credit checks for customers.

What error handling mechanisms should be built to display an error to the agent when the credit

verification process failed?

AIn case the verification process is down, Use mock service to send the response to the agent.

BHandle verification process error in the Verification Webservice API in case there is
a connection issue to the Webservice if it responds with an error.

CHandle integration errors in the middleware in case the verification process is down, thenthe
middleware should retry processing the request multiple times.

DIn case the verification process is down, use fire and forget mechanism instead of request
and reply to allow the agent to get the response back when the service is bar online.

Answer : B

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Question: 2

KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.

1. Customer requests Customer Service Representative (CSR) for a Service upgrade.

2. Customer provides credit card details to CSR for payment.

3. CSR submits payment information in Salesforce, and processed in a

4. CSR receives confirmation of payment.

5. CSR upgrades service for customer and confirms Customer.

external payment gateway.

This use case requires the CSR to obtain confirmation of payment before upgrading the service.

The integration with Payment gateway needs to be reliable and monitored for audit purposes.

The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.

What should an Integration Architect recommend for this integration?

ABuild a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of calloutsand responses are logged for audit purposes.

BUse External Services feature to integrate gateway to Salesforce ensuring real-timeupdates the CSR and support post payment processes.

CMake a callout to the payment gateway through ESB supporting error handling andlogging for audit purposes.

DPlatform events allow integration to payment gateway through the exchange ofreal-time event data, platform events are scalable and secure.

Answer : C

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Question: 3

A company accepts payment requests 24x7. Once they accept a payment request, their

service level agreement (SLA) requires them to make sure each payment request is processed

by their Payment System. They track payment requests using a globally unique identifier created at the Data Entry Point. Their simplified flow is as shown in the diagram.

They encounter intermittent update errors when two or more processes try to update the same Payment Request record at the same time.

Which two recommendations should an integration architect make to improve their SLA and update conflict handling?

Choose 2 answers

AMiddleware should coordinate request delivery and payment processing.

BData Entry Point and Middleware should automatically retry requests.

CPayment System should process a payment request only once.

DPayment System and Middleware should automatically retry requests.

Answer : A, C

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Question: 4

An architect decided to use Platform Events for integrating Salesforce with an external system for a company.

Which three things should an architect consider when proposing this type of integration

mechanism?

Choose 3 answers

ATo subscribe to an event, the integration user in salesforce needs read access to theevent entity.

BSalesforce needs to be able to store information about the external system in order toknow which event to send out.

CExternal system needs to have the same uptime in order to be able to keep up with Salesforce Platform Events.

DTo publish an event, the integration user in salesforce needs create permission on the event entity.

EError handling must be performed by the remote service because the event is effectively handed off to the remote system for further processing.

Answer : A, D, E

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Question: 5

Northern Trail Outfitters' (NTO) Salesforce org usually goes through 8k-10k batches a day to

synch data from external sources. NTO's Integration Architec has received requirements for a

new custom object, FooBarc, for which 90M records will need to be loaded into the org. Once

complete, 20GB (about 30M records) needs to be extracted to an external auditing system.

What should the architect recommend using to meet these requirements in a day?

AInsert using Bulk API 2.0 and query using REST API.

BInsert and query using Bulk API 1.0.

CInsert using Bulk API 1.0 and query using REST API.

DInsert and query using Bulk API 2.0.

Answer : D

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