Salesforce Field Service Consultant Quiz 41 Topic 3 Questions 201-205

Question: 1

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

AAdd the allowed Status Transitions in Field Service Settings.

BAdd new Status to the Work Order

CAdd the Status Transitions to the Technicians' Profile.

DAdd new Status to the Service Appointment.

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Question: 2

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

What should a Consultant recommend?

ACreate a Quick Action on the Service Appointment to launch a Visualforce signature page.

BCreate an Approval Process from the Service Appointment for the customer's Authorization.

CCreate a Checkbox on the Service Appointment that will capture the customer's Authorization.

DCreate a custom text field to capture the customer's signature on Salesforce mobile app.

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Question: 3

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

AProducts to Accounts

BAssets to Products

CWork Orders to Assets

DWork Orders to Products

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Question: 4

Universal Containers wants to process mobile payments. How can this requirement be met?

AAttach a picture of the credit card

BAdd a custom filed to store the credit card number

CCreate a custom payments object

DInstall an AppExchange package.

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Question: 5

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

AUtilize Schedules Jobs from the Field Service Admin app.

BEnable Notifications in Field Service Settings.

CUtilize Triggers to send emails to relevant users.

DEnable Push Notifications in the Service Console app.

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Salesforce Field Service Consultant Quiz:41 Topic:3 Questions:201-205