Salesforce Field Service Consultant Quiz 38 Topic 2 Questions 186-190

Question: 1

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

AGoogle Traffic Data

BResource's Home Base

CService Appointments

DResource's Travel Speed

EService Appointment Dependencies

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Question: 2

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

AAssign Contractor 2 as an excluded Resource.

BAssign Contractor 1 and 2 different capacities for repair work.

CAssign Contractor 1 as a Preferred Resource.

DAssign Contractor 1 and 2 different Skill Levels for repair Work Type.

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Question: 3

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

AImplement a Macro to generate Service Appointments on the existing Work Order.

BImplement a Quick Action to create a new Work Order Line Item on the existing Work Order.

CImplement a Quick Action to create a new Service Appointment on the existing Work Order.

DImplement a Custom Button to Create a Service Appointment on the existing Work Order.

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Question: 4

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

AFirst time fix rate: The percentage of on-site service requests resolved on the first visit.

BService Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

CAverage time to repair: The average time required to repair or install as asset.

DTruck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

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Question: 5

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

ASelect a Service Appointment from the list, press the ''Edit'' action and allocate the Resource.

BSelect a Service Appointment from the list and press the ''Schedule'' action.

CSelect multiple Service Appointments from the list and bulk schedule them.

DSelect a Service Appointment from the list, press the ''Candidates'' action, and select the best time slot.

ESelect a Service Appointment from the list, press the ''Change Status'' action and ''Dispatch.''

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Salesforce Field Service Consultant Quiz:38 Topic:2 Questions:186-190