Salesforce Field Service Consultant Quiz 34 Topic 2 Questions 166-170

Question: 1

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

AManaging page layouts and milestone trackers can be done in salesforce1.

BCreating Entitlements for Cases and Work Orders must be separated.

CManaging page layouts and validation rules can be done in Salesforce Lightning.

DCreating Entitlements for Work Orders requires Lightning to be enabled.

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Question: 2

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

ACreate a Capacity-based Resource and delete that Resource after three weeks.

BCreate a Resource and give them 24-hour availability for the next three weeks.

CCreate a Capacity-based Resource and give them 24-hour availability for the next three weeks.

DCreate a Capacity-based Resource and give them Capacity for the next three weeks.

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Question: 3

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

AField service mobile app

BSalesforce mobile app

CWork Order records cannot be updated on a mobile device

DSalesforce Touch

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Question: 4

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

ASend an email CSAT survey.

BImplement Validation Rules and Signature Capture.

CChange the Scheduling Rules.

DDecrease Resource Rant Score.

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Question: 5

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

ASoft Boundaries

BCustomer First

CHigh Intensity

DEmergency Policy

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Salesforce Field Service Consultant Quiz:34 Topic:2 Questions:166-170