Question: 1
Universal containers (UC) wants to standardize the process that process that agents
use to create and maintain work orders which will help new agents ramp up more
quickly and improve data quality and consistency. UC wants key fields, agent
instructions and best practices displayed at each step of the Service process on the work
order.
What should the consultant implement to meet this requirement?
Question: 2
a dispatcher notice that the crew assigned to a service appointment is missing a skill
requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?
Question: 3
Universal containers provides multiple service types (i.e., installation, maintenance,
break/fix). Each service requires a variety of skills and certification for a resource to
excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
Question: 4
an inventory manager at universal containers wants to better understand the
distribution of a critical and expensive part across all
Inventory locations as the is reused and restocked
What should the consultant leverage to meet this requirement?
Question: 5
universal containers want to standardize creation of work orders. Historically,
work orders have been set up with the incorrect skills and estimated time to
completion.
What should a consultant utilize to meet this requirement?
