Salesforce Field Service Consultant Quiz 77 Topic 1 Questions 381-385

Question: 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

ACreate a product item and enter the serial numbers in the related list.

BCreate a product item with all the serial numbers in the notes section.

CCreate a product item for each door lock utilizing standard fields.

DCreate a product item and enter the Technicians' lock quantity.

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Question: 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

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Question: 3

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

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Question: 4

Universal containers want to track the full lifecycle of an installed product,

including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

AMark installed asset as 'shipped' - create a new product - relate the product to the
asset

BMark installed asset as 'obsolete'- create a new product - related the product to
asset

CMark installed asset as 'shipped' - create new assets - create a new asset of
relationships type = 'shipment'

DMark installed asset as 'obsolete'- create a new product - create a new asset of
relationships type =' replacement'

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Question: 5

Northern Trail Outfitters (NTO) is launching a new subsidiary brand, Cloud Kicks, within the next six months. Cloud Kicks anticipates sending approximately 50,000 emails per month from a child business unit. NTO will execute a large campaign announcing and associating itself with Cloud Kicks as part of the brand kickoff and Is comfortable sharing digital properties with them. Cloud Kicks wants to utilize a custom sending domain, but deliverabillty is a primary concern.

What approach should be recommended?

AA Sender Authentication Package should be used for CloudKicks.

BA Private Domain should be applied to the parent business unit.

CA new Sender Authentication Package should be used for NTO.

DA Private Domain should be applied to the child business unit.

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Salesforce Field Service Consultant Quiz:77 Topic:1 Questions:381-385