Salesforce Field Service Consultant Quiz 77 Topic 1 Questions 381-385

Question: 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

ACreate a product item and enter the serial numbers in the related list.

BCreate a product item with all the serial numbers in the notes section.

CCreate a product item for each door lock utilizing standard fields.

DCreate a product item and enter the Technicians' lock quantity.

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Question: 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

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Question: 3

Service resources at universal container UC frequently work in more than one

service territory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

AIncludes the match territory work rule

BRemove the match territory work rule

CSelect working location enable primary on the working territories work rule

DDeselect working location primary on the working territories work rule

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Question: 4

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.

How could they accomplish this'

ACheck the 'Include Replies as Attachments' box in the RMM settings.

BUse RMM dynamic content blocks to render the email reply body.

CQuery the RMM data view for the reply body and reference it from a data extension.

DUse RMM personalization strings to render the email reply body.

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Question: 5

Service Appointments in a ''Cannot Complete'' status may indicate that an additional part or expert assistance is

needed to complete the work. Universal Containers defined that Service Appointments in a 'Cannot Complete'

status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement?

Choose 2 answers

AEnsure that Status Transitions are configured to allow the status update from 'Cannot Complete' to
''scheduled.''

BEnsure that Status Transitions are configured to prevent the update from ''Cannot Complete'' to
'None.'

CDefine ''Cannot Complete' as a Pinned Status for Auto-Dispatch Services.

DDefine ''Cannot Complete'' as a Pinned Status for Scheduling and Optimization Services.

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Salesforce Field Service Consultant Quiz:77 Topic:1 Questions:381-385