Salesforce Field Service Consultant Quiz 43 Topic 1 Questions 211-215

Question: 1

universal container (uc) is rolling out inventory management to better manage

parts and inventory. UC wants to automatically associate certain parts and products

to work orders on creations based on the work to be performed.

How should the Consultant meet this requirement?

AAdd product to the products required related list on the asset object

BAdd product to the products required related list on the work type object

CAdd product to the work order products related list on the work type object

DAdd product to the work order products related list on the asset object

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Question: 2

Universal containers want to implement service legal agreements (SLA) for work

Order.

Which three considerations should the consultant take into account?

AA new entitlement process requires selecting entitlement process type.

BMilestones for the work orders can be set up from the metadata API

CA single milestone can be added to both case and work order entitlement processes.

DAn entitlement process must be applied to both cases and work order

EMilestone of the work orders can be configured in setup.

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Question: 3

A customer wants return a defective product instead of scheduling service

appointment

How should this product be tracked in field service lightning?

ACreate a work order and work order line

BCreate return order and return order line item

CCreate a product request and product request line item

DCreate a return order and relate it to the product

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Question: 4

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.

What process should a Consultant recommend to handle this situation?

ASet the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

BSet the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

CSet the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

DSet the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

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Question: 5

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.

How can the Dispatcher ensure that the required staff is assigned to the project?

AAssign the existing Work Order to a Crew.

BAssign the existing Service Appointment to a Crew.

CAssign the existing Work Order to each staff member.

DCreate a new Service Appointment and assign a Crew.

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Salesforce Field Service Consultant Quiz:43 Topic:1 Questions:211-215