Salesforce Field Service Consultant Quiz 27 Topic 1 Questions 131-135

Question: 1

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

AA change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

BA Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

CAn existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

DA Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

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Question: 2

Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

AService Territories

BGeotracking

CTerritory Management

DLocation Management

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Question: 3

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

ACreate a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

BCreate a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

CAdd the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

DCreate a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

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Question: 4

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

AConfigure Status Transitions based on Resource Type.

BLimit Status Transition based on Profile.

CAllow Status Transitions based on Role.

DBlock Status Transitions using a Validation Rule.

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Question: 5

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

AUpdate the Service Appointment Status field.

BUpdate the Service Appointment field 'In Jeopardy.'

CUpdate the Service Appointment Chatter feed.

DReschedule the Service Appointment for later.

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Salesforce Field Service Consultant Quiz:27 Topic:1 Questions:131-135