Salesforce Energy and Utilities Cloud Quiz 1 Topic 2 Questions 1-5

Question: 1

An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

AEstablish a testing and validation process to ensure that the data is accurate and complete

BMigrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.

CAssess the data m the legacy system to determine what needs to be migrated and what can be left behind

DClean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

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Question: 2

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

ASome customers existed on a legacy billing system from previous contracts

BMeter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

CThe potential customer began their journey using WhatsApp.

DCredit ratings are actively used as a pricing input for small and medium business customers

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Question: 3

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

AConfigure the Energy and Utilities Contact Center Console available m the process horary

BConfigure a custom Salesforce Service Cloud console.

CConfigure custom OmniScripts and FlexCards to cover the requirements.

DAssign the relevant lightning pages to the energy company's service agent user profile

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Question: 4

An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

AService Account

BQuote

CService Point

DPremises

EAsset

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Question: 5

A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

APermission Sets

BSharing Settings

CPermission Set Groups

DManaged Package Licenses

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Salesforce Energy and Utilities Cloud Quiz:1 Topic:2 Questions:1-5