Question: 1
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Question: 2
Recruitment Staff want to use their university login when accessing Salesforce.
Which identity management feature should the consultant use?
Question: 3
The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.
Which reporting solution should the consultant recommend?
Question: 4
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Question: 5
A consultant is enabling Course Connections for the first time in the Education Data Architecture.
What should the consultant do first?
