Salesforce CRT-261 Quiz 43 Topic 2 Questions 211-215

Question: 1

Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?

AArticles appearing in the Knowledge sidebar

BProducts and assets associated to the case

CKnowledge articles attached to the case

DContract details related to the entitlement

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Question: 2

Using Import Wizard, how many Asset records can you import at a time?

A1000

B5000

C50,000

D100,000

EYou cannot import Assets via Import Wizard

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Question: 3

What is a benefit of a customer community? Choose 2 answers.

AEliminates the need to track service level agreements

BReduces incoming call volume

CEnables customers to log inquires without contacting an agent

DEliminates the need for support agents

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Question: 4

What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

ATo provide online security threat information

BTo provide live and historical data on system performance

CTo provide information planning planned maintenance

DTo provide live support for system and data backup

ETo provide best practices for continuity plans

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Question: 5

What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

AHighly available telecom solution

BPeriodic maintenance windows

CServer hardware infrastructure rebuilds

DSystem software restore after an outage

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Salesforce CRT-261 Quiz:43 Topic:2 Questions:211-215