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Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:5 Topic:15 Questions:21-25

Home
Salesforce
Service Cloud Consultant
CRT-261 Free Questions
Salesforce CRT-261 Quiz:5 Topic:15 Questions:21-25

Salesforce CRT-261 Quiz:5 Topic:15 Questions:21-25

Free Practice Mock Questions Set 21-25 (Quiz # 5) for Salesforce CRT-261 Exam, according to official Salesforce Prepare for your Service Cloud Consultant Certification Exam syllabus topic # 15

Question: 1

Why would customer upgrade from self-service to customer portal (Choose 3)?

AAccess to custom objects

BBranded site

CSimpler and easier to configure

DBetter reporting

Answer : A, B, D

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Question: 2

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

A# of articles per agent

BMost popular articles

C# of cases via email

DTotal cases created

Answer : B, D

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Question: 3

Which technology will allow a client to enable ideas on a public website? There are two correct answers.

AForce.com Sites

BCustomer portalPartner portal

CSelf-service portal

DPartner portal

EForce.com Web Services API

Answer : A, E

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Question: 4

What method can NOT be leveraged to capture Cases in addition to via the Case tab?

AEmail to Case

BChatter feeds

CCustomer Portal

DSelf Service Portal

Answer : B

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Question: 5

When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

AData Cleansing

BData Normalization

CActivate data validation rules

DData mapping

Answer : A, D

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