Question: 1
Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?
Question: 2
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.
Question: 3
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
Question: 4
SLA says agent must respond within one hour, or if marked 'urgent', resolve within one day. How can this best be achieved?
Question: 5
A company provides customer support for new products and for routine maintenance of existing products. These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose 2 answers
