Salesforce CRT-251 Quiz 58 Topic 7 Questions 286-290

Question: 1

Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.

What is preventing the sales representative from accessing this information?

AThe fields configured by Universal Container's administrator on the contact page layout are missing.

BThe information shown is based on the sales representative's social connection with the contact.

CThe link to the Facebook profile is NOT configured with the administrator password to access detailed information.

DUniversal Containers must install and APP Exchange package to access public profile information for its users.

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Question: 2

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.

Which solution should a consultant recommend to meet these business requirements?

ACreate different record types and sales processes for each line of business, and assign different stages to each page layout.

BCreate different record types and sales processes for each line of business, and use workflow field updates to assign stages.

CCreate different record types and sales processes for each line of business, and assign different page layouts to each record type.

DCreate different record types and sales processes for each line of business, and assign different sales processes to each page layout.

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Question: 3

Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.

Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them?

Choose two answers.

AUse a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.

BUse a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.

CUse a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.

DUse a separate price book for the products requiring certification and only share the price book to users who are certified.

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Question: 4

The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.

Which solution should a consultant recommend to meet this requirement?

ADownload and install a Salesforce universal connector for their smartphones and computers.

BDownload and install the Salesforce for Outlook connector on their smartphones and computers.

CForward emails using their Email-to-Salesforce email address from their smartphones and computers.

DCopy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

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Question: 5

Universal Containers has set up a sales process that requires opportunities to have associated product line items before moving to the negotiation stage.

Which two solutions should a consultant recommend to meet this requirement? Choose two answers.

AConfigure a validation rule that tests the Has Line Item and Stage fields for the correct condition.

BConfigure the opportunity record types to enforce product line item entry before selecting the negotiation stage.

CEnsure that all sales representatives have access to at least one PriceBook when creating product lines.

DDefine a workflow rule that automatically defaults to a PriceBook and product line item when selecting the negotiation stage.

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Salesforce CRT-251 Quiz:58 Topic:7 Questions:286-290