Salesforce CRT-251 Quiz 3 Topic 15 Questions 11-15

Question: 1

Each year, representatives from Universal Containers attend two major industry conferences that generate a large volume of leads. After Leads have been converted to Opportunities, a few months later, the team wants to determine the ROI for each industry conference.

Which solution should the consultant recommend?

ACreate a multi-select picklist and ask representatives to select which conference(s) influenced the lead.

BCreate the Campaigns related list on the Lead page layout, and associate new leads with a campaign.

CCreate a Chatter group for each conference and mention this group on all new leads.

DCreate industry events as campaigns, add leads as Campaign Members, and utilize Customizable Campaign Influence.

Show Answer

Question: 2

The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open Opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category.

How should a consultant ensure Opportunities appear in the correct forecast categories?

AMap Opportunity stages to the appropriate forecast categories.

BCreate a field update with Process Builder to update the forecast category based on the Opportunity stage.

CEdit the probability percentage on Opportunity stage picklist values.

DUpdate the Opportunity stage picklist value labels to match the category to which they should be assigned.

Show Answer

Question: 3

Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.

What should the consultant recommend to meet the requirement?

AGmail for Salesforce

BMarketing Cloud Journeys

CEmail to Lead

DEinstein Activity Capture

Show Answer

Question: 4

Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

AAssignment rule selected by default

BTask queues for each Opportunity Team

CTask 'Assigned To' set to Opportunity Team role

DWorkflows to create a Task for each team member

Show Answer

Question: 5

A consultant is meeting with a new client for the first time to design a rollout strategy for its Sales Cloud implementation.

What should the consultant do during the planning phase to ensure a successful implementation?

ADefine goals, metrics, and sales processes.

BDesign a prototype of the suggested solution.

CBuild and test the new functionality.

DIdentify which Salesforce features to use.

Show Answer

Salesforce CRT-251 Quiz:3 Topic:15 Questions:11-15