Salesforce CRT-211 Quiz 5 Topic 8 Questions 21-25

Question: 1

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

AApproval Processes can be used to escalate cases in the chat window.

BMultiple visitors can chat in one window

CThe Articles tool can be used to search for Knowledge Articles

DChats can be transferred to other agents.

EThe Details tab can be used to see information about the visitor.

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Question: 2

Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:

Amount (Currency) us populated.

The Ready to Close (Checkbox) must also be true.

Which validation rule error condition should the administrator configure to meet these requirements?

A)

q2_CRT-211

B)

q2_CRT-211

C)

q2_CRT-211

D)

q2_CRT-211

AOption A

BOption B

COption C

DOption D

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Question: 3

A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

ACreate a joined report using the Accounts report type and the Opportunities report types.

BCreate a tabular report using the Account report type and add a cross filter using Opportunities.

CCreate a customer report type for Accounts without Opportunities.

DCreate a summary report using the Accounts report type with a formula field for opportunity count.

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Question: 4

Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

At the minimum, which combination of automation tools will be needed to meet these

requirements?

AAssignment rules, auto-response rules, and workflow rules

BAssignment rules and approval processes

CAssignment rules, approval processes, and workflow rules

DAssignment rules and workflow rules.

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Question: 5

Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.

Where would the administrator find what settings have been changed?

ALogin history

BDebug log

CField history tracking

DSetup audit trail

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Salesforce CRT-211 Quiz:5 Topic:8 Questions:21-25