Salesforce CRT-211 Quiz 20 Topic 7 Questions 96-100

Question: 1

Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.

Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

AField Level Security

BMaster-Detail Relationships

CLookup Relationships

DSharing Rules

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Question: 2

Which Value rolls up the hierarchy to the manager for Collaborative Forecasts?

AExpected revenue

BProduct quantity

CQuota amount

DOpportunity amount

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Question: 3

When an opportunity with a least one opportunity product close wins, Universal Containers requires that an Invoice record be created with Invoice_Line_item_c records for each Product on the Opportunity.

How should an administrator implement this request?

AUse a custom button on the Opportunity.

BUse an Opportunity Approval process.

CUse an Opportunity that calls a Flow

DUse Einstein Next Best Actions.

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Question: 4

Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.

What should an administrator take into consideration before implementation?

AThe least active routing model looks for the agent who has the largest maximum work capacity.

BAssignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.

CAssignment rules are triggered when an agent accepts the work and edits and saves the work.

DIf there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

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Question: 5

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.

What can the user expect regarding their ability to edit product support cases?

AThe user will only be able to edit the cases that they created.

BThe user will only be able to edit cases manually shared with them.

CThe user will be able to edit product support cases.

DThe user will NOT be able to edit product support cases.

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Salesforce CRT-211 Quiz:20 Topic:7 Questions:96-100