Salesforce CRT-211 Quiz 83 Topic 5 Questions 411-415

Question: 1

The Organization Wide Defaults for SFB Industries on Accounts is set to Private. Because of an acquisition new sales users are going to start using Salesforce but need to see all Accounts. How can this be reflected in Salesforce?

ACreate a new profile with View All enabled on Accounts and assign to the new users

BCreate a permission set with View All enabled on Accounts and assign to the new users

CSet Accounts Org-wide defaults to Public

DSet Accounts Org-wide defaults to Public read/write

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Question: 2

When support calls come into SFB Industries they

frequently do not have Accounts already in Salesforce. Once

the customer's details are collected by the support rep an

Account, Contact & Case should be created at the same time.

Which feature can be used to automate this?

AApex Trigger on the Cases Object

BVisualforce page

CVisual Workflow

DWorkflow

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Question: 3

How can you display a dynamic traffic light style image (Red Amber, Green) on the Lead Object, depending on a custom Lead Score field?

AUse a formula field with the IMAGE() function

BCreate an Image field and set a default formula using the IMAGE() function

CCreate a workflow rule to automatically update a custom field with the relevant image

DEnable the Lead Score image field

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Question: 4

Which Objects in Salesforce does Data.com allow you to cleanse? (Select 3)

ALeads

BAccounts

CCases

DContacts

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Question: 5

SFB Industries have started to make use of Collaborative

Forecasts & Quotas. How can the Administrators upload

Quota data into Salesforce? (Select 2)

AUse the Quota uploader under setup

BAdd Quotas with the Data Loader

CAdd Quotas with the API

DAdd Quotas manually on the Quota Object

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Salesforce CRT-211 Quiz:83 Topic:5 Questions:411-415