Salesforce CRT-211 Quiz 64 Topic 5 Questions 316-320

Question: 1

What password option is available for the administrator to set on content deliveries? Choose 3

APassword protection is required

BPassword protection is optional and defaults to ON

CPassword protection is optional and defaults to OFF

DAdministrator provided default password

EPassword complexity rules

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Question: 2

What are some of the limitations of Service Entitlements?

Select 3

AUp to 1,000 entitlement processes can be created with up to 10 milestones each.

BEntitlement processes do not apply to cases created via web-to-case or email-to-case unless you create some custom code to add them.

COnce activated and applied to a case, milestone actions cannot be updated or deleted.

DUp to 100 entitlement processes can be created with up to 10 milestones each

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Question: 3

A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will

add the name of the Account to the opportunity name

AUse Apex trigger to add the Account name to the Opportunity name

BUse validation to update the field

CCreate a workflow field update to concatenate Account name and Opportunity name

DUse Rollup Summary field to concatenate

ECreate Approval process to add account and opportunity

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Question: 4

Which features make repetitive actions in the Service Console quicker and easier for agents?

Select 3

AEmail Templates

BQuick Text

CMacros

DHeuristic Logic

EPredictive text

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Question: 5

The administrator at Universal Containers wants to improve data quality by ensuring that all

accounts have a Billing State/Province based upon the Billing Postal Code for that account. How

can this be achieved? Choose 2 answers

AUse validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that
maps postal codes to states/provinces

BUse a trigger that populates Billing State/Province based on a custom object that maps
postal codes to states/provinces

CUse validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that
maps postal codes to states/provinces

DUse a workflow that populates Billing State/Province based on a custom object that
maps postal codes to states/provinces

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Salesforce CRT-211 Quiz:64 Topic:5 Questions:316-320