Salesforce CRT-211 Quiz 80 Topic 4 Questions 396-400

Question: 1

How can SFB Industries ensure that incoming cases are routed to the correct department based on the 'Type' field on Cases?

AEnable case routing for agents

BUse Auto-response rules & Queues

CCreate a workflow rule to assign users the correct case

DUse Assignment rules & Queues

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Question: 2

Suggest a feature that SFB Industries can enable to increase call deflection.

AClick-to-dial

BEmail-to-Case

CPublic Knowledge Base

DLive Chat

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Question: 3

How is Salesforce Knowledge enabled for users that need access to article management?

AContact Salesforce Support

BUse the Knowledge checkbox on a profile to enable to feature license

CUse the Knowledge checkbox on a user record to enable the feature license

DAdd users that need access to Knowledge inside the App

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Question: 4

What are the three types of Milestone Actions that you can trigger when working with Entitlements? (Select 3)

ASuccess Action

BCompletion Action

CWarning Action

DViolation Action

EStarting Action

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Question: 5

SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week.

Which feature will allow you to do this?

ACustomizable Forecasting

BCollaborative Forecasting

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Salesforce CRT-211 Quiz:80 Topic:4 Questions:396-400