Salesforce CRT-211 Quiz 125 Topic 3 Questions 621-625

Question: 1

Which are key benefits in implementing Territory Management? Choose 3

AMultiple forecasts per user, based on territory membership

BTerritory-based sales reports

CThe ability to complement a public read/write sharing model on account records

DTerritory dashboards

EThe ability to use account criteria to expand a private sharing model

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Question: 2

What Should be filter criteria to get all records having billing statement blank?

ABilling statement | equal | null

BBilling statement |equal| blank

CBilling statement | contains | ''

DBilling statement | equal |

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Question: 3

If Status field on Opportunity changes , other field should be updated. What would be Workflow Formula

AISCHANGED( StageName )

BISCHANGED( ISPICKVAL(StageName ))

CISCHANGED( ISPICKVAL(StageName , 'Changed' ))

DISPICKVAL( ISCHANGED(StageName ))

EISPICKVAL( StageName )

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Question: 4

You have created a workflow to send email. However customer is complaining that they didn't received any alert. Workflow is running. How you will troubleshoot ? Choose 2

AEmail Log

BDebug Log

CSystem Audit Trail

DWorkflow Monitor

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Question: 5

What can you do with Chat in Live Agent ? Choose 3

AChat with multiple users in one window

BEscalate Case to Manager

CTransfer a session to another agent

DInclude information from an article in a chat response

EUse chatlets to view information about chatters

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Salesforce CRT-211 Quiz:125 Topic:3 Questions:621-625